Frequently Asked Questions
For Facilities (Skilled Nursing and Rehab, Clinics, Hospitals, and Senior Living)

Q: How does RydeAide coordinate with our existing transport?
A: We work seamlessly with your current transportation provider. Our Aide meets the resident at their room and stays with them throughout the entire transport and appointment process.Q: Is RydeAide insured?
A: Yes. RydeAide carries professional liability insurance, specifically designed for non-medical chaperonage and advocacy services.Q: Can we book an Aide for a resident with memory care needs? Absolutely.
A: Yes, we have a network of Aides that are trained to support residents with various cognitive needs, providing the constant 1-on-1 supervision.Q: Does the facility get a copy of the appointment report?
A: Yes. With the family's permission, the digital RydeAide Report can be sent directly to your nursing or administrative staff to update the resident's records instantly.Q: Are your Chaperones HIPAA compliant?
A: Yes. All RydeAide Chaperones receive training on patient privacy and confidentiality protocols to ensure your residents' data and dignity are protected throughout the transport process.Q: How does billing work for facility accounts?
A: We offer centralized billing for partner facilities. Instead of individual transactions, we can provide a consolidated monthly invoice with detailed trip data (patient name, date, and duration) to streamline your accounting.Q: What level of assistance can Chaperones provide?
A: Our Aides provides chaperone services to individuals that needs assistance ambulating with or with out assistance, those that use a wheelchair, and those that are bed-bound. Please note that while our staff is First Aid/CPR certified, we are a non-medical chaperone service and do not administer medication or provide medical care during transit.